Effective Date: January 15, 2025

At CC Bakery, we are committed to providing high-quality baked goods and exceptional customer service. We want every order to meet your expectations. If you need to cancel, modify, or report an issue with your order, please review our Return and Cancellation Policy below.

1. Order Cancellations

• Cancellation Period: Orders can be canceled up to 24 hours before the scheduled delivery or collection time.

• How to Cancel: To cancel an order, please contact us immediately via:

  • 📧 Email: info@ccbakery.co.uk

  • 📞 Phone: +44 7463009426 or +44 01243823049
    Provide your order number and full details to ensure prompt cancellation.

• Late Cancellations: Any cancellation made within 24 hours of the scheduled delivery or collection time is not eligible for a refund, as preparation of your order may have already started.

2. Refund Policy

Refunds may be issued under the following circumstances:

• Damaged Products: If your items are damaged during delivery, you may request a refund or replacement.

• Incorrect Orders: If you receive an incorrect order, notify us within 48 hours of receiving it.

• Missing Items: In case of missing items, contact us within 48 hours for a resolution.

Refunds will not be issued for:

• Change of mind after delivery or collection.

• Products that have been partially or fully consumed.

Refund Process:

• Proof of purchase is required for all refunds.

• Refunds will be processed within 7–10 business days to your original payment method.

3. Returns

Due to the perishable nature of our products, we are unable to accept returns once an order has been delivered or collected.

4. Delivery Issues

If you experience any issues with delivery, such as a late or failed delivery attempt, please contact us immediately:

• 📧 Email: info@ccbakery.co.uk

• 📞 Phone: +44 7463009426 or +44 01243823049

We will investigate the issue and work towards a suitable solution, which may include redelivery, replacement, or partial refund depending on the circumstances.

5. Order Changes

• You may request changes to your order up to 24 hours before the scheduled delivery or collection time.

• Changes are subject to product availability and cannot be guaranteed.

6. Contact Us

For any questions or concerns regarding this Return and Cancellation Policy, please contact us:

📧 Email: info@ccbakery.co.uk
📞 Phone: +44 7463009426
📞 Alternative: +44 01243823049
🏠 Address: 123 Baker Street, London, UK

Thank you for choosing CC Bakery. We truly value your trust and aim to ensure every order leaves you completely satisfied.