Effective Date: January 15, 2025
Welcome to CC Bakery! By accessing or using our website https://ccbakery.co.uk, you agree to comply with these Terms and Conditions. Please read them carefully before placing an order or using our services. These Terms are designed to ensure a smooth, safe, and reliable experience for all our customers.
By using our website or purchasing our products, you agree to be legally bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should stop using our services immediately.
We may update these terms from time to time, and it is your responsibility to review them periodically.
To place an order or use our services, you must:
Be at least 18 years of age or have the consent of a parent or legal guardian.
Provide accurate, truthful, and complete personal information during the order process.
Ensure that any payment method you use belongs to you or you have authorization to use it.
Product Availability: All products are subject to availability. If an item becomes unavailable after you have placed your order, we will notify you as soon as possible and offer an alternative product or a full refund.
Allergen Information: Our baked goods may contain allergens such as nuts, gluten, dairy, eggs, and soy. While we take precautions to avoid cross-contamination, we cannot guarantee that any product is completely allergen-free. Please contact us before ordering if you have specific dietary requirements.
Product Presentation: Images on our website are for illustrative purposes only. Actual products may vary slightly in appearance due to handmade preparation.
Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this carefully and notify us immediately of any discrepancies.
Pricing: All prices are listed in GBP (£) and include applicable taxes. Prices are subject to change without prior notice but will not affect orders already confirmed.
Payment Methods: We accept major credit/debit cards and other payment methods displayed at checkout. Payments are processed securely using trusted third-party providers.
Failed Payments: If your payment is unsuccessful, your order will not be processed until payment is received.
Delivery Policy: We offer delivery services within designated areas. Delivery times and fees will be shown during checkout.
Collection: Orders can be collected from our bakery during our standard opening hours. Please bring your order confirmation for verification.
Delivery Delays: While we strive to deliver on time, delays caused by traffic, weather conditions, or unforeseen events are beyond our control. We will notify you promptly if a delay occurs.
Incorrect Address: We are not responsible for delays or non-delivery due to incorrect or incomplete delivery information provided by the customer.
Cancellations: Orders can be canceled up to 24 hours before the scheduled delivery or collection time. After this period, cancellations may not be accepted as preparation may have already started.
Refunds: Refunds are only issued for damaged, missing, or incorrect items, provided that you contact us within 48 hours of receiving your order and supply proof of the issue (e.g., photo evidence).
Non-Refundable Cases: Change of mind, personal taste preferences, or partial consumption of the product do not qualify for refunds.
Refund Process: Refunds will be processed to your original payment method within 7–10 business days after approval.
Prohibited Activities: You agree not to use our website for unlawful purposes, including but not limited to fraudulent transactions, spreading harmful content, or attempting unauthorized access to our systems.
Intellectual Property: All content on ccbakery.co.uk, including images, logos, text, and design elements, is the property of CC Bakery. You may not copy, reproduce, or distribute any content without prior written permission.
Third-Party Links: Our website may include links to third-party websites. We are not responsible for their content, policies, or practices.
CC Bakery is not liable for:
Damages resulting from the improper handling, storage, or consumption of our products after delivery or collection.
Delays or failures caused by circumstances beyond our control, such as natural disasters, technical issues, or courier disruptions.
Any indirect or consequential losses not directly caused by our negligence or breach of contract.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the processing of your information as described in our Privacy Policy.
We reserve the right to modify these Terms and Conditions at any time without prior notice.
Updates will take effect immediately once posted on this page.
Continued use of our services after changes means you accept the revised terms.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these terms shall be resolved exclusively in the jurisdiction of the English courts.
If you have questions or concerns about these Terms and Conditions, you can reach us via:
📧 Email: info@ccbakery.co.uk
📞 Phone: +44 7463009426
📞 Alternative: +44 01243823049
🏠 Address: 123 Baker Street, London, UK
© 2025 CC Bakery. All Rights Reserved.
